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TOP GCX-GCD Reliable Study Guide - Genesys Genesys Cloud CX: Developer Certification - Latest GCX-GCD Test Questions Pdf
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Genesys Cloud CX: Developer Certification Sample Questions (Q46-Q51):
NEW QUESTION # 46
Which dialing mode dials multiple contacts once an agent becomes available?
- A. Predictive
- B. Power
- C. Agentless
- D. Progressive
Answer: A
Explanation:
The Predictive dialing mode in Genesys Cloud CX places multiple calls per available agent and uses algorithms to predict agent availability, aiming to maximize agent talk time by reducing idle time between calls.
NEW QUESTION # 47
Which of the following is NOT a Genesys Cloud CX Collaborate feature?
- A. Content Management
- B. Text Chat
- C. AI Chat
- D. Video Chat
Answer: C
Explanation:
Genesys Cloud CX Collaborate includes features such as text chat, video chat, and content management, enabling users to communicate and share information effectively. However, AI Chat is not a feature of Collaborate.
NEW QUESTION # 48
Which platform component manages account configuration, directory search, user membership, phone call routing, and agent assignment?
- A. Core Services
- B. Application Services
- C. Communication Services
- D. Public Interface Services
Answer: A
Explanation:
Core Services in Genesys Cloud CX handle fundamental platform functions such as account configuration, directory search, user membership management, phone call routing, and agent assignment, serving as the backbone of system operations.
NEW QUESTION # 49
The _______________ perspective is a ledger-type event stream over some time interval with time stamps for every event that occurred during the period.
- A. Detail Records
- B. Aggregate Metrics
- C. Aggregate Records
- D. Instantaneous Observation
Answer: A
Explanation:
The Detail Records perspective in Genesys Cloud CX represents a ledger-type event stream that includes time- stamped records for every interaction event over a given time interval, offering granular insight into each step of the interaction.
NEW QUESTION # 50
Which identifier do you need to provide in the missing section to use the following GET method?
https://api.{{environment}}/api/v2/flows/{___}
- A. scheduleGroupld
- B. flowld
- C. promptld
- D. ivrld
Answer: B
Explanation:
In the Genesys Cloud CX API, when using the GET method to retrieve details for a specific flow, the identifier you need to provide is flowId, which uniquely identifies the flow within the system.
NEW QUESTION # 51
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